Problem with your hot water heat pump? Call for fast repairs.
We provide fast heat pump repairs throughout Western Sydney. Our fully stocked service vehicles carry thousands of spare parts for all the major heat pump brands so we can get your system back up and running quickly. Our goal is to get you back enjoying trouble free hot water quickly.
For fast heat pump repairs, call 0410 693 532
Heat pump replacement service
Sometimes your heat pump is broken beyond economical repair. If this is the case, we can supply and install a new heat pump right there on the spot.
Best of all, we’re not limited to one brand. We offer a wide range of quality heat pump systems to suit every budget and household, including Rheem, Dux, Rinnai, Aquamax, EvoHeat, Quantum and many others.
Common heat pump problems
Heat pump water heaters use advanced technology to absorb heat from the surrounding air and transfer it into the water. This process is similar to how a refrigerator works, only in reverse. Because heat pumps move heat rather than create it using electricity, they are incredibly energy efficient and far better for the environment than older-style electric storage systems.
This technology can cut your water-heating energy use by up to 65%, which translates into major savings on your electricity bills throughout the year.
With over 30 years of hands-on experience repairing hot water systems, we’ve seen it all. The most common heat pump issues we repair include:
- Compressor or fan motor failure
- Faulty sensors or thermostats
- Refrigerant leaks or low gas levels
- Electrical faults or burnt wiring
- Blocked air filters or dirty evaporator coils
- Noisy operation or weak heating performance
- Faulty control boards (PCB)
- Water leaks or corrosion around fittings
Whatever the issue, our qualified technicians can quickly diagnose the problem, explain what’s wrong, and carry out a professional repair on the spot.
CUSTOMER CASE STUDY
Heat pump replacement in Liverpool
We recently helped a Liverpool homeowner whose Rheem heat pump had developed a crack in the storage tank, causing it to leak. Unfortunately, this isn’t something that can be repaired so replacement was the best long-term solution.
After assessing the site and discussing options, the customer chose a new Rheem 280 litre Ambiheat heat pump. This is a compact and energy-efficient upgrade that fit neatly in the same position as the old unit.
The Rheem Ambiheat Heat Pump is one of the most advanced and energy-efficient hot water systems available in Australia. Designed for performance, reliability and sustainability, it’s an ideal solution for households wanting to reduce running costs and environmental impact.
- Significant energy savings – Uses up to 70–73% less electricity than a conventional electric storage system, helping to lower household energy bills.
- All-weather performance – Operates efficiently in air temperatures as low as –5°C, making it perfect for shaded or cooler locations where solar systems may not perform well.
- Durable Australian design – Built with a tough Ultranamel® vitreous enamel cylinder and microchannel heating technology for fast, even heat transfer and long-term reliability.
- Quiet operation – Engineered for low-noise performance, so it won’t disturb nearby living spaces or neighbours.
- Eco-friendly refrigerant – Uses low-impact R513A refrigerant, reducing greenhouse gas emissions and ensuring compliance with modern environmental standards.
- Solar-compatible and rebate-eligible – Qualifies for government rebates and STCs, helping homeowners save on upfront installation costs.
- Backup electric element – Ensures reliable hot water even during periods of high demand or cold weather.
- Perfect for family homes – Available in generous capacities (such as 270L), providing plenty of hot water for medium to large households.
- Proven performance – Backed by Rheem’s trusted reputation for quality, service, and Australian manufacturing excellence.
Heat pump rebates and incentives
Right now, homeowners across NSW can take advantage of state and federal government rebates that encourage switching from older gas or electric water heaters to energy-efficient heat pumps.
As an authorised rebate provider, we can handle the entire rebate process for you (including all necessary paperwork) often resulting in significantly reduce upfront costs for the purchase and installation of a new heat pump.
With respect to the rebates, there are two main rebate categories:
- Tier 1 Heat Pumps: High-efficiency models that qualify for the maximum rebate.
- Tier 2 Heat Pumps: Standard-efficiency systems that attract a smaller rebate but are still far more efficient than older-style systems.
We’ll help determine which rebate tier applies to your home, recommend the right model, and manage the compliance process from start to finish.
Further reading: Energy efficient water heates »
Need help? Questions? Get in touch
Need fast help with your hot water system? If your heat pump has stopped working, is leaking, or isn’t keeping up with demand, call our friendly team today.
We provide same-day heat pump repairs and replacements throughout Western Sydney for homeowners, businesses, landlords, and property managers.
Unlike “standard” plumbers, we’re fully licensed in both plumbing and electrical work. This means we can complete your entire installation or repair in one visit, saving you time and extra call-out fees. Save time and money, call the local hot water specialists at Cheapa Hot Water Western Sydney.